Members of the CR Digital community,
The global spread of COVID-19 has resulted in unprecedented action across the globe to help minimize the repercussions on communities. At CR Digital, we are taking the rapidly evolving situation of COVID-19 very seriously and have implemented procedures across the company to ensure the safety of our employees and customers during this period. Our priority is to keep our community safe, whilst also providing the highest level of quality support possible to our customers during this period.
For our employees
We have implemented a remote working strategy (where applicable) to ensure our staff are equipped in a safe environment, with little disruption to day-to-day operations. We are closely following guidelines provided by the government and will act in accordance with future updates.
For our customers
We have made and are continuing to make operational adjustments to our business to ensure your CR Digital systems, support, and parts supply chain remain operational during this time. We have implemented remote work practices, have restricted onsite travel to essential customer requirements, and will work closely with you to risk assess any proposed site activities on a case-by-case basis.
For our new Thunderbird drill systems customers, our support team is standing by to support you. We do ask that you also utilize our central support contacts, so we can consistently ensure high quality, timely support is available for you.
With that in mind, our Support team will be accessible as always via our help desk where you can raise tickets 24/7 via: firstname.lastname@example.org or get in touch via our +61 1300 33 TITAN hotline which will continue to be accessible as well.
For current system maintenance inquiries, changes, or troubleshooting, the best point of support is via an email ticket. On receipt of a support ticket, our team will allocate an engineer and technician to assess and formulate an effective plan with your team, which could include new methods of remote guidance during this time.
For new orders or existing scheduled installations, our Service & Support Manager will be in touch and will work closely with your business to ensure current schedules will be met, where it is safe to do so, or alternative arrangements will be made.
Again, the steps we are taking are to ensure we can remain operational to support our customers with minimal disruption.
We look forward to working closely with you to minimize risks to our people’s health and well-being including the wider community.